Priorities
During the monitoring implementation phase, each service is classified and receives a priority. This priority defines, when a customer can report a possible problem and what reaction and intervention times can be expected.
Priority P1
In case of an outage of a monitored service or system, an alert will be sent via SMS.
| Weekdays | Hours | |
|---|---|---|
| Monitoring P1 | Mo-Su | 00:00 – 24:00 |
Priority P2
In case of an outage of a monitored service or system, an alert will be sent via SMS from Monday to Friday between 07:00 and 19:00. During the rest of the period an alert will be sent via E-Mail.
| Weekdays | Hours | |
|---|---|---|
| Monitoring P2 | Mo-Fr | 07:00 – 19:00 |
Priority P3
In case of an outage of a monitored service or system, an alert will be sent via SMS from Monday to Friday between 09:00 and 17:00. During the rest of the period an alert will be sent via E-Mail.
| Weekdays | Hours | |
|---|---|---|
| Monitoring P3 | Mo-Fr | 09:00 – 17:00 |
Priority P4
In case of an outage of a monitored service or system, an alert will be sent via E-Mail.