Online Backup FAQ

• Which operating systems are supported?
• Which protocols are supported?
• Which programs support secure FTP (sftp)?
• Are my backups safe from accidental changes?
• Can other users see my data?
• How much disk space do I need?
• How many backups (iterations) do I have?
• Is all my data transmitted each time?
• How long does a backup process take?
• Why do I need more storage than what my data actually uses?
• How frequently should I run the backup process?
• How are my backups structured?
• Why are UTF-8 filenames not displayed properly when using Konqueror with fish/sftp protocol?

Which operating systems are supported?

• Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008 und Windows 7
• Mac OS X
• Linux (32- und 64-Bit)
• BSDs
• Solaris

Which protocols are supported?

• secure FTP (sftp) and secure copy (scp)
• rsync via secure shell ssh
• webdav via https

Which programs support secure FTP (sftp)?

The following list includes suitable secure FTP capable programmes:

Windows: WinSCP, WS_FTP Professional

Mac OS X: Cyberduck

Linux/BSDs/Solaris: sftp from OpenSSH Suite. Gnome and KDE support sftp. Linux additionally via SSH Filesystem (FUSE)

Are my backups safe from accidental changes?

Yes, you only have read access to your backup files, neither you, nor somebody else, can inadvertently change or delete the data.

Can other users see my data?

Of course not! Moreover, data is encoded when transmitted over the Internet.

How many backups (iterations) do I have?

You always have access to 7 day, 4 week and 3 month backups.

Is all my data transmitted each time?

No, only the data changed will be transmitted: edited existing documents and well as new documents and settings.

How long does a backup process take?

This depends on the amount of data you have, the number of changes from the previous day, and your upload bandwidth (dependent on your internet access).

Why do I need more storage than what my data actually uses?

You have access at any time to 7 day, 4 week and 3 month backups. So documents and other data which are older than a month, and were changed since then, are available in three versions. Therefore you need approximately three times as much storage as your data on your hard disk currently uses.

How frequently should I run the backup process?

Since your backups are made once per day, you should automatically trigger the process at least once within each 24 hours. If required, for example when you are away from the office with a Laptop and have made many changes to your data, then several manual backups on the same day would be in order.

How are my backups structured?

The on-line backup offers you access to 7 day, 4 week and 3 month backups. You write your data into the "incoming" list while the backups are in the ".snapshots" list and are subdivided as follows:

Why are UTF-8 filenames not displayed properly when using Konqueror with fish/sftp protocol?

You can change the behaviour of Konquerer in the menu:
Tools -> Select Remote Charset -> Unicode (utf8)