Support

We'll try to answer your questions on the following pages. Should the existing information not be enough, please feel free to send an E-Mail with your questions to the following address:

support(at)stepping-stone.ch

Stand-by Emergency Duty

In emergencies you can also call our Stand-by Emergency Duty. Please be aware, that you are liable to pay costs if you don't have a seperate Service Level Agreement (SLA).
Furthermore no SMS are received on this number.

Stand-by Emergency Duty: +41 79 814 07 25

Please be aware, that if you call the number above without a standby duty agreement, depending on the weekday and hour of the day, the costs can be quite high!

Help us!

To be able to continuously enhance our support pages, we ask you for your help. Send us your questions to the support address mentioned above. Our experts will personally answer your questions and the FAQ pages will be updated at the same time. This way we can expand our knowledge base and you'll find the information quicker than before.

Domain Hosting

To let us administer your Domain at amenic ag, please use the following as technical contact:

37764 stepping stone GmbH, Michael Eichenberger

The addresses of our domain name servers are:

ns-01.stepping-stone.ch

ns-02.stepping-stone.ch

Mail Hosting

The settings for our mail infrastructure are the following:

Please take into account that you must also enter your user name (your e-mail address) and your password into the mail programme.

To send e-mails, you must activate TLS encryption for the SMTP server; moreover an authentication (SMTP Auth) is required.

Naturally you can also use your WebMail to easily and independently send/receive E-Mails.