Mail Domain FAQ
- How can I change the Password of my Mail-Account?
- What are the mail settings for my client?
- Can I send mails out if Norton Antivirus is installed?
- Which Service Pack for Microsoft Outlook 2002 do I need?
- Why can I not send any e-mails with Microsoft Outlook 2002?
- How do I get more storage for my mailbox?
- What size e-mail attachments can I receive/send?
- I receive no more spam e-mails, what is the matter?
How can i change the Password of my Mail-Account?
How can i change the Password of my Mail-Account?
Please log in to our Selfcare-Interface under https://selfcare.stepping-stone.ch
What are the mail settings for my client?
The settings for our Mail Server are:
| Secure IMAP (SSL) Server | Port | User name | Password |
|---|---|---|---|
| imap.stepping-stone.ch | 993 | Your E-Mail Address | Your E-Mail Password |
| Secure POP (SSL) Server | Port | User name | Password |
|---|---|---|---|
| pop.stepping-stone.ch | 995 | Your E-Mail Address | Your E-Mail Password |
| SMTP (Auth via TLS) Server | Port | User name | Password |
|---|---|---|---|
| mail.stepping-stone.ch | 587 | Your E-Mail Address | Your E-Mail Password |
Please take into account that you must also enter your user name (your e-mail address) and your password into the mail programme.
To send e-mails, you must activate TLS encryption for the SMTP server; moreover an authentication (SMTP Auth) is required.
Naturally you can also use your WebTop to easily and independently send/receive E-Mails.
Can I send mails out if Norton Antivirus is installed?
Yes, but please note the following: Norton-Antivirus, using the standard settings, prevents TLS connections on port 587. Therefore, in the Norton Antivirus configuration, under Options/Internet/E-Mail, deactivate the option "Scan outgoing Email".
Which Service Pack for Microsoft Outlook 2002 do I need?
Outlook 2002 and Windows XP require that Service Pack 1 is installed. The Office XP update, Service Pack 1 (SP-1), you can download from Microsoft.
Why can I not send any e-mails with Microsoft Outlook 2002?
See Which Service Pack for Microsoft Outlook 2002 do I need?.
What size e-mail attachments can I receive/send?
Our mail server is restricted to 50 MB (this also includes the message text and headers). However, when an email is send or received, mostly, other mail servers, with different restrictions, are involved, over which we do not have any influence.
Please also note, that moste attachments will be base64 encoded, this results in an overhead of approximately 33% in size. Thus a file with a size of 20 MB will use about 26.6 MB actually.
I receive no more Spam E-Mails, what is the matter?
In that case you must be satisfied with our Spam Filter, thank you ;-)